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Nurse Advice Line launches in PACAF

The Military Health System Nurse Advice Line, a service available to military health care beneficiaries living in the U.S. and Europe since 2014, is now available to those in the Pacific Air Forces.

The MHS NAL allows service members and their families to speak with a registered nurse 24/7 at no cost. A registered nurse will help choose the right level of care, schedule medical appointments, and much more. If patients are enrolled in Tricare, the MHS NAL will update patient care information to their home team. If a health concern arises and they can’t access their local clinic hospital or if they are not sure whether their health concern warrants a visit to a health care provider, they now have the option to call the MHS NAL.

“The nurse advice line is something that has been in the U.S. Air Force for some time–in PACAF, we are just getting the line,” said Col. Jeanette Frantal, the 35th Medical Group deputy group commander and chief nurse. “It is another service we can offer to our patients to receive the care needed. If a parent is home alone, deployed or training elsewhere they now have the option to receive medical care over the phone.”

The advice line offers recommended home remedies, advice on provider follow-up and symptom assessment.

The new MHS NAL Beneficiary Portal also gives patients the option to discuss their health concerns with a registered nurse in a secure web chat or video chat.

“This is convenient because people won’t need to go to the Urgent Care Center for non-emergent things,” explained Frantal. “Maybe they just need reassurance they’re making the right decision for themselves and children. It gives patients the opportunity and accessibility to call from the comfort of their home. I think it’s a good service offered to our patients and I look forward to Team Misawa taking advantage of this program.”

At Misawa AB, the MHS NAL can be reached at 0066-33-821820, the regular appointment line through DSN at 226-6111 or call commercially at 0176-77-6111. For DSN and commercial phones after calling, click option 3.

The MHS NAL is not for emergencies. Contact the UCC for emergencies at DSN 226-6647 or commercially at 0176-77-6647.

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