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TRICARE West Region Transition

On March 16, 2012, TRICARE Management Activity selected UnitedHealthcare
Military & Veterans as the new TRICARE West Region contractor. TriWest
Healthcare Alliance protested the contract award but the protest was denied on
July 2, 2012.

As a result, UnitedHealthcare will provide health care under the new contract
beginning April 1, 2013.

Pharmacy, dental and TRICARE For Life contracts are not affected by the new West
Region contract.

TRICARE West Region
The West Region includes the states of Alaska, Arizona, California, Colorado,
Hawaii, Idaho, Iowa (except the Rock Island Arsenal area), Kansas, Minnesota,
Missouri (except the St. Louis area), Montana, Nebraska, Nevada, New Mexico,
North Dakota, Oregon, South Dakota, Texas (areas of Western Texas only), Utah,
Washington and Wyoming.

No Changes Until New Contract Begins
Meanwhile, nothing changes as TriWest continues to serve the 2.9 million
beneficiaries in the West Region until UnitedHealthcare begins healthcare
delivery. If you file your own claims, please continue to file them as you do
now for your care until April 1, 2013.

Your TRICARE benefits remain unchanged under the new contract. Please keep in
mind, however, that TRICARE benefits are always subject to change due to
Congressional legislation or adjustments in TRICARE policy.

Continuity of care remains a top TRICARE priority and the new contractor will
make every effort to conduct a smooth transition to new providers. However, some
TRICARE Prime and Prime Remote enrollees may have to change their primary care
manager when the new contract begins.

New claims filing and customer service addresses will be provided as the start
of health care delivery approaches.

Customer Service during the Transition
For continued customer service assistance under TriWest, contact a West Region
TRICARE Service Center by calling 1-888-TRIWEST (1-888-874-9378) or go to the
TriWest Website at http://www.triwest.com.

How To Get TriWest Transition Updates
Visit http://www.tricare.mil/westtransition/ for updates.  To sign up for E-Mail
updates about the transition or to access your subscriber preferences, please
enter and submit your contact information at

For West Region T-3 Contract News Archives, please visit

One Response to TRICARE West Region Transition

  1. DBarker

    October 4, 2012 at 11:16 pm

    After being informed by my Psychologist at my last weekly session that she would no longer be continuing my 2 plus years of mental health care connected to my military service due to the upcoming contract change I began to try and be proactive about the issue
    I began by calling United Healthcare(UH) about the upcoming coverage changes and it has become clear that there are huge gaps in (UH)’s ability to cover the Mental Health issues of Veterans and their families. As it stands there are only 4 Psychologists in all of the KC.MO. Metro area has accepted this plan at this time and of those 4 only 1 works with PTSD. I’ve gone down a large majority of list of Psychologists in the KC. MO. metro area and the ones I’ve made contact with that have said they have been approached by (UH) all said that they were not willing to take a lower cut than TRIWEST had given them already. So I went back to calling (UH) and informed of the issue. First with the mental health department of (UH) at 800-582-8220 and was informed that possible solution could be an out of network agreement. But that would be on a case by case basis and could not be guaranteed. Pushing forward I contacted (UH) military and veterans or (UMVS) at 888-870-8171 and addressing this issue again and got the same out of network agreement as a possible solution to the issue and was informed that they would pass the information on and someone would contact me. And while I know that waiting for cases by case out of network gap approval may sound like an in convince to some in mine and many others the missed sessions and support could be the difference between life and death to me
    D. Barker

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